Local Land Charges Customer Satisfaction Survey

At Wychavon we have always aimed to provide a high level of service to our customers, we welcome your views and comments on your recent contact with us. Please take a few minutes to complete this short questionnaire. Your feedback is important to us in order to help us improve, if we are not providing the service you require we need to know.


What was the reason for contacting us?
Please select the most suitable answers and add any comments.
1. Overall - how do you rate our service?
2. Was your particular problem resolved or query answered?
3. Do you think we could have done more?
If you said "Yes" please tell us what you feel we could have done.
4. Please rate how promptly we dealt with your problem/issue/query?
5. How do you rate any advice/information we gave you?
6. How do you rate our staff for professionalism and courtesy?
7. Did we keep you informed about what we were doing?
8. How easy did you find it to contact us?
9. Did we use plain English (avoiding jargon)?
10. How would you rate our website at www.wychavon.gov.uk?
11. If we needed to contact you in future, how would you prefer to be contacted?
12. How could we improve the service you received?
13. Please add any further comments (how could we improve the service you received?)
Your Details
Name:*
Email Address:*
Address:
Telephone Number:*
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