Complaints, Compliments and Suggestions
We regularly consult customers to find out how satisfied they
are with the level of service we provide and how we can improve. We
also ask organisations we work with to tell us how we can improve
our service.
- If we do something well, please tell us by using our online form - we welcome comments and
suggestions.
- If we are doing something wrong, please tell us by using our
online form - it give us the chance to
put things right.
If something goes wrong...
- If you have a complaint about something we have done or failed
to do, please tell us by using our online
form. We may be able to sort it out straight away.
Getting In Touch
You can make a formal complaint:
More information is available in our 'Have Your Say'
leaflet (95.20 KB) and our Whistleblowing Policy. (25
KB)
If you are still unsatisfied after we have responded to your
complaint you can complain to the Local Government Ombudsman. Please see
our Local
Government Ombudsman Report 2008/09
Quarterly Complaints Statistics
April - September
2009
There were a total of 80 complaints in the last six
months,
including 13 cases reported to the Local Government
Ombudsman
What did you complain
about? The majority of complaints related to the new
household waste scheme, and revenues billing.
What did we do about
this? We addressed each case individually, and tightened
up our procedures.
We have reviewed/improved services where possible.
Quarterly Compliments
Statistics
April - September
2009
There were a total of 83 unsolicited compliments in the last six
months
relating to the following services.
Customers were particularly happy with the services they
received from Community Services.
Complaints against members
If you want to complain about the conduct of a Member of
Wychavon District Council or a Member of one of our Parish or Town
Councils, please complete the Members Complaint Form (Please read
the Member Conduct Information
before fill out the form).
You must then submit this complaint form to:
Mr Ian Marshall (Monitoring
Officer)
Wychavon District Council
Civic Centre
Queen Elizabeth Drive
Pershore
Worcs
WR10 1PT
The Monitoring Officer will then refer the matter on, as
appropriate, to a Sub Committee of the Standards Committee who will
decide whether or not the matter requires investigation.
Please note that the Sub Committee can only consider
complaints about the behaviour of a Member. It will not deal
with complaints about Departments or things that are not covered by
the Members’ Code of Conduct. If you make a complaint to the
Monitoring Officer, it must be about why you think a Member has not
followed the Code of Conduct.
If you are unsure about any aspect of the process, please
contact the Monitoring
Officer before submitting any complaint(s).
