Frequently Asked Questions

Q: Paying by Direct Debit - what happens on the renewal date?

A: Your service will continue uninterrupted and you don't need to do anything else. You will be sent an invoice for information purposes only and a single payment will be taken from your bank or building society account on or after the renewal date. Please let us know in writing/by email if you choose to discontinue the service. We will let you know if our charges change in the future prior to taking payment.

Q: Can I have a refund if I wish to stop the collection service during the year?

A: No, refunds are not available once bins are delivered to properties due to the cost of delivery/collection and cleansing of bins.

Q: When and where do I need to place my bin out for collection?

A: On the collection day specified in your confirmation of payment letter, place your bin at the front edge of your property by 7:00am.

Q: What happens if I move house?

A: If you move within the Wychavon district you may be able to change the collection to your new address if there is spare capacity in that area. If you move out of the district, call us to collect the bin (it is council property) or let the new occupier use it for the rest of the year.

Q: I don't need such a large bin can I share one with my neighbour?

A: Yes, as long as we can empty the bin from the same property each fortnight and payment is taken for that one property.

Q: Can I have an assisted collection?

A: For households on an assisted waste and recycling collection we will also collect the brown bin from the alternative location. If you are not on the list, but you are physically unable to put the bin out, please call 01386 565005, Monday - Friday 9am - 5pm to discuss.