Homeless Application Advice
We will consider your application under the Housing Act 1996,
Part V11, as amended by the Homeless Act 2002. This broadly means
that we have a legal duty to make certain enquiries and tell you
what we can do for you after that.
If we find that you are eligible,
homeless, in priority need, unintentionally homeless and have a
local connection with our area you will be owed a ‘main
homelessness duty’. This means that, through the Housing
Associations or the Private Sector, we will secure you
accommodation that is suitable for your needs.
Our Promise to You
We will:
- Do everything we can to prevent homelessness, for example
through negotiation, mediation or working with the privately rented
sector
- Complete enquires into your application within 33 working
days
- Answer your queries promptly, be polite and will treat everyone
fairly and with courtesy and respect
- Ask your opinions and for suggestions on how to improve the
service we give
- Arrange temporary accommodation for you (If you are homeless,
or become homeless whilst we are investigating your application,
and have a priority need). This can be Bed & Breakfast style
accommodation (but only if no other form of temporary accommodation
is available)
- Try to move you into temporary accommodation as soon as
possible (Once we accept a duty to rehouse you) until we can find a
permanent property for you
- Undertake a needs assessment for you (If you are a single
person, homeless and not in priority need)
- Ensure that your housing application is maximised
- Explore options such as hostel accommodation and privately
rented accommodation
- Discuss sources of accommodation.
Hostel numbers include:
- Birmingham City Mission - 0121 6436182
- St Pauls Worcester - 01905 723729
- YMCA Worcester - 01905 423197
If you wish you may contact these numbers daily to see if they
have vacancies.
If you are a woman fleeing violence you can
contact:
- Womens Aid - 01905 613875
- Help Line - 0800 980 3331
Out of hours:
If you find that you are homeless out of normal working hours,
9.00am - 5.00pm Monday-Friday, or on a weekend, you will need to
contact:
Worcestershire Telecare Out of Hours - 08450 568035
Your Promise to Us
You will:
- Do everything you can to provide the information we ask
for
- Provide us with the correct information, so we can speed up our
service to you
- Try and keep appointments with your Homeless Advisor, if not
phone and arrange a more suitable appointment
- Inform us immediately of any change in circumstances that may
occur
- We know you are under difficult circumstances, but be polite
and courteous to us.
