Complaints, Compliments and Suggestions
We regularly consult our customers to find out how satisfied they are with the level of service we provide and how we can improve. We appreciate your comments and suggestions and if you have a complaint we welcome the opportunity to put things right.
- What is a Compliment?
If you have a very good service we would like to hear about it.
A Compliment can be about a service, a department, or a member of staff.
Please use our online form to report this.
- What is a Complaint?
We want to hear if:-
There has been a service failure that we have not addressed.
You have been treated unfairly or unprofessionally.
If you just want to report a problem / apply for a service please click here.
Further information can also be found in our Whistleblowing Policy
Alternatively you can make your compliment or complaint
- In person at our contact centres in Droitwich Spa, Evesham, Pershore
- By telephone on 01386 565178
- By Letter to our main offices in Pershore
Please note that if you compliment or complaint relates to Worcester Regulatory Services
- Please email email@example.com
- Telephone 01527 881288
Their Complaints procedure can be found here.
If you are still unsatisfied after we have fully investigated your complaint you can refer it to the
Local Government Ombudsman
Telephone 0300 0610614
Complaints against Members
If you want to complain about the conduct of a Member of Wychavon District Council or a Member of one of our Parish Councils or Town Councils , please complete the Members Complaint Form (Please read the Member Conduct Information before fill out the form).
You must then submit this complaint form to:
Mr Ian Marshall (Monitoring Officer)
Wychavon District Council
Queen Elizabeth Drive