Complaints Compliments and Suggestions

We regularly consult customers to find out how satisfied they are with the level of service we provide and how we can improve. We also ask organisations we work with to tell us how we can improve our service.

• If we do something well, please tell us by using our online form - we welcome comments and suggestions.
• If we are doing something wrong, please tell us by using our online form - it give us the chance to put things right.

If something goes wrong...

• If you have a complaint about something we have done or failed to do, please tell us by using our online form. We may be able to sort it out straight away.

Getting In Touch

You can make a formal complaint:

• in person at our contact centres in Droitwich Spa, Evesham and Pershore
• by phoning us on 01386 565000
• by letter to our main offices in Pershore
• by our online form, or
• by email: service@wychavon.gov.uk.

More information is available in our 'Have Your Say' leaflet  (95.20 KB) and our Whistleblowing Policy  (97.25 KB).

If you are still unsatisfied after we have responded to your complaint you can complain to the Local Government Ombudsman. Please see our Local Government Ombudsman Report 2007/08  (69.24 KB)'
For notes to assist interpretation of the report  (14.71 KB)
Annual letter form the local Government Ombudsman.  (26.68 KB)

Complaints against members

If you want to complain about the conduct of a Member of Wychavon District Council or a Member of one of our Parish or Town Councils, please complete the Members Complaint Form  (112.00 KB) (Please read the Member Conduct Information  (34.00 KB) before fill out the form).

You must then submit this complaint form to:

Mr Ian Marshall (Monitoring Officer)

Wychavon District Council

Civic Centre

Queen Elizabeth Drive

Pershore

Worcs

WR10 1PT

The Monitoring Officer will then refer the matter on, as appropriate, to a Sub Committee of the Standards Committee who will decide whether or not the matter requires investigation.  Please note that the Sub Committee can only consider complaints about the behaviour of a Member.  It will not deal with complaints about Departments or things that are not covered by the Members’ Code of Conduct.  If you make a complaint to the Monitoring Officer, it must be about why you think a Member has not followed the Code of Conduct.

If you are unsure about any aspect of the process, please contact the Monitoring Officer before submitting any complaint(s).

Wychavon District Council Quarterly Compliments Statistics

July - Sept 2008 There were a total of 37 unsolicited compliments in this quarter relating to the following services.

Customers were particularly happy with the services they received relating to Democratic Services and Housing.

Wychavon District Council Quarterly Complaints Statistics

July - Sept 2008 There were a total of 19 complaints in the last quarter, including 2 cases reported to the Local Government Ombudsman

The majority of the complaints were related to Waste.
We addressed each case individually and tightened up our procedures. We have reviewed/improved services where possible.