Customer Feedback

Listening to your feedback

We want your views on how well we're providing our services. Listening to our residents is essential as we work to:   

  • Do more with less
  • Create a positive customer experience
  • Streamline our processes and get it right first time

We want to get as much of your feedback as possible and use it to drive improvement to the services we provide to you.

We use the our in-house customer feedback app to find out how we're meeting these challenges. Every time you contact us – by email, by telephone or in person – you'll be asked to give feedback. We'll use the information you give us to make sure that you, our residents, get the best services from us.
 

Channel Summary

1 April 2015 - 30 June 2015

Web Neutral Thumb Negative-Thumb Overall Rating
Number of respondents 63 22 65 Positive
Good
Percentage of respondents 42.0% 14.7% 43.3%
Email Positive Neutral Thumb Negative-Thumb Overall Rating
Number of respondents 26 2 10 Positive
Good
Percentage of respondents 68.4% 5.3% 26.3%

 

What you said, and what we did

Negative-Thumb

What you said

It is difficult to access information about planning applications through your website

Positive

What we did

We have improved our Website so planning applications can be found through the search box on our home page. Weekly planning lists are now available to view every Monday afternoon on our Facebook page

 
Negative-Thumb You told us you wanted to leave more detailed comments on wychavon.gov.uk
Positive We have updated our website so you can now be as detailed as you want
 
Positive "Thank you. Well done."
"Excellent up to date information as always"
   
Positive

You guys are brilliant - I've never known such responsive customer service!

 
Negative-Thumb

What you said

The self payment machines at the customer contact centres are difficult to use particularly when paying in cash

Positive

What we did

We have installed a new and improved payment machine at the contact centres in Evesham and Pershore. We will install one in Droitwich soon