Councillor Call for Action (CCfA) is a tool created by the Government to assist local councillors in their role as conduit between the Council and its residents. Raising a CCfA gives a councillor the opportunity to ask for discussions at Overview and Scrutiny on issues where local problems relating to Local Government matters have arisen in their electoral ward and where all other methods of resolution have been exhausted.

Section 119 of the Local Government and Public Involvement in Health Act 2007 outlines the relevant legislation for CCfA, giving Councillors the power to refer a matter to a meeting of the Overview and Scrutiny Committee under a CCfA.

The Overview and Scrutiny Committee will then decide whether or not to proceed with the matter. If it decides to pursue the matter, the Committee can call to account relevant stakeholders, including Cabinet Members with responsibility, senior officers and partner organisations (with some exceptions).

CCfA is a "last resort", with issues only being raised at the Overview and Scrutiny Committee after all other avenues have been exhausted. Issues should essentially relate to local ward issues, but do not have to relate directly to a Council service – they can relate to services provided by the Council's partners.

Councillors are expected to have undertaken steps to resolve the problem before making a CCfA and it is only a Councillor who can make a CCfA.