South Worcestershire Revenues and Benefits Service will be going through an essential planned system upgrade from 1 to 31 July 2022. During this time we will be unable to process any new claims or change in circumstances to your Council Tax account, Business rates account or Benefit claim.

Please continue to inform us in the usual way of any changes you have and we will update your account or claim when the system reopens. Information we receive during the upgrade period will be dealt with in date order and we will contact you as soon as we have been able to update or process it.

Both our telephone lines and face-to-face contact centres will remain open during the upgrade for help and support but our team will be working on a read only system. This means we will only have access to limited information and may be unable to process changes in real time.

Housing Benefit payments will continue to be paid during July 2022 and Direct Debits collected as normal for Council Tax, business rates and Housing Benefit overpayments.

Our online self-service facilities will be unavailable while the upgrade is carried out.  If you need to make a new claim for Housing Benefit and/or Council Tax Support during July 2022 then you will need to fill in a paper form from our website, which will need to be printed and returned to our offices. If you do not have the ability to print your form then your local library may be able to help or you can email your full name and address to This email address is being protected from spambots. You need JavaScript enabled to view it. with ‘new claim’ in the subject box and we will post one to you.

We will do what we can to keep disruption to services to a minimum. There will unfortunately be some inconvenience caused while this essential work is carried out and we thank you in advance for your patience and understanding during this time.