South Worcestershire Revenues and Benefits Service are pleased to confirm that the essential planned system upgrade has taken place and we are now able to continue with the processing of any new claims or changes to your Council Tax account, Business Rates account or Benefit claim advised to us just prior and during the upgrade period in July.

All received communication will be dealt with in date order and we will contact you as soon as we have been able to update or process it therefore, we ask for your patience during this busy time and ask that you wait 6 weeks before contacting us for an update.

Our online self-service facilities are still unavailable, we hope to go live with this service, week commencing 1st September. However, if you need to make a new claim for Housing Benefit and/or Council Tax Support then you will need to fill in a paper form from our website, which will need to be printed and returned to our offices. If you do not have the ability to print your form then your local library or Customer Service Centre may be able to help or you can email your full name and address to This email address is being protected from spambots. You need JavaScript enabled to view it. with ‘new claim’ in the subject box and we will post one to you.