Use the links below to find the information you need

National lockdown restrictions

From 4 January 2021 you must stay at home to help control the spread of Covid-19, protect the NHS and save lives.

You must not leave, or be outside of your home except where necessary. You may leave your home to:

  • shop for basic necessities, for you or a vulnerable person
  • go to work, or provide voluntary or charitable services, if you cannot reasonably do so from home
  • exercise with your household (or support bubble) or one other person, this should be limited to once per day, and you should not travel outside your local area.
  • meet your support bubble or childcare bubble where necessary, but only if you are legally permitted to form one
  • seek medical assistance or avoid injury, illness or risk of harm (including domestic abuse)
  • attend education or childcare - for those eligible

If you do leave home for a permitted reason, you should always stay local in the village, town, or part of the city where you live. You may leave your local area for a legally permitted reason, such as for work.

If you are clinically extremely vulnerable you should only go out for medical appointments, exercise or if it is essential. You should not attend work.

Read the full national lockdown rules for England.

Help accessing food and other support

If you need help accessing food, medicines, financial advice or other types of support then please contact the organisations below.

  • Ready Steady Worcestershire provides information about food, activities and support available to families in Malvern Hills District during the school holidays.
  • Here2Help is for anyone who is vulnerable and needs help but does not have family, friends and neighbours to support them. Fill in the online form and someone will get back to you shortly.

Privacy Notice

document Privacy Notice in relation to Coronavirus (COVID-19) (40 KB)

Help with your Council Tax

A £500 million hardship fund has been created to help vulnerable people pay their Council Tax. Visit our Benefits and Council Tax page for more information.

If you are in financial hardship as a result of the Covid-19 outbreak then we would advise you to consider making a claim for Universal Credit, Jobseeker’s Allowance and Council Tax Support.

More information is available on the Government’s coronavirus and claiming benefits page.

You can also spread your Council Tax payments through to March next year. 

Please contact our Revenue and Benefits team for more information by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0300 456 0560

The service is extremely busy at the moment so please bear with us if we cannot respond straight away. 

Help paying your fuel and essential bills

If you are struggling to pay your fuel bills due to the impact of Covid-19 you may be able to apply for a Winter Warmer Fuel Voucher.

Fuel vouchers are available for families and households in Worcestershire on pre-payment meters, paying by Direct Debit, paying when billed or direct to a suppler, for example someone using LPG, oil or solid fuels.

You can apply for a Winter Warmer Fuel Voucher if:

  • You receive Income Support, Income-based Jobseeker’s Allowance, Income-related Employment and Support Allowance (ESA) or Universal Credit

OR

  • You have an annual household income, before tax, of £30,000 or less, have recently been made redundant, have been furloughed and are waiting to receive your first payment and don’t now when it will be, are self-employed and your income is unpredictable and/or you are waiting to apply for payment from the Government.

People can also be referred by a food bank.

If you, or anyone you know, are struggling to pay fuel bills this winter, please email our partner Act on Energy at This email address is being protected from spambots. You need JavaScript enabled to view it. or call Freephone 0800 988 2881 to apply for a voucher and for more information.

The Government has issued advice to people struggling to pay essential bills because of the Covid-19 pandemic. You can also visit our money advice page for further help and support.

Apply for a self-isolation support payment

From Monday, 28 September 2020, you are required by law to self-isolate if you are told to do so by NHS Test and Trace.

The Government has introduced a £500 support payment to help people on low incomes who have to self-isolate. We are responsible for making the payments.

Find out more about the self-isolation support payment and how to apply.

Advice on how to self-isolate.

Support for businesses

See our Covid-19 information for businesses page for information on businesses allowed to stay open during the new period of national Coronavirus restrictions and information on new grant support payments.

Lateral flow testing for businesses and communities

Councils across Worcestershire are working together to roll out free of charge lateral flow testing to communities and businesses. The aim is to find people who are asymptomatic (do not have symptoms but are infected without knowing it). The focus will be on testing people who cannot work from home during the national lockdown. We will update this page when we have more information. 

You can pay for a test from a private sector business for a charge. Such tests have been available nationally for some time, especially for people going on, or returning from, holidays.

The advice from central government is that people should do their own research into the business offering the test and the test itself before paying for a COVID-19 test. The Government has a list of people who have met criteria either for general testing or testing for those travelling for holidays but these businesses are not necessarily recommended by the Government.

List of private providers offering coronavirus testing from GOV.UK

Whilst these businesses are not recommended by public bodies like government or local authorities, this list may provide a helpful starting point for those wishing to pay for a test. If the provider you identify is not on the Government list, you may wish to question why this is the case. Alternatively, you may wish to wait until free testing becomes available locally, especially if you have no symptoms.

If you do have symptoms, you should get a test via the usual route and self-isolate.

If you have any real concerns regarding anyone offering testing, you should contact Citizens Advice Consumer Service on 0800 223 1133 and details will be passed to Trading Standards who may need to refer the matter to the Medicines and Healthcare Regulatory Agency.

Funding support for community groups and charities

There is a range of funding support available to community groups and charities who are affected by the COVID-19 outbreak themselves or who are working to support vulnerable people impacted by COVID-19.  This includes funding support for arts, heritage and sports projects, grants for organisations supporting vulnerable people and a dedicated fund for parish and town councils. Visit our Support for community groups and charities page for more information.

Impact on services

  • Customer Contact Centres in Droitwich, Evesham and Pershore are closed. You can still use our online services or contact us by phone on 01386 565000
  • The Exceptional Hardship Fund has been temporarily replaced with the Covid-19 (coronavirus) Council Tax Hardship Fund 2020-2. Visit the Exceptional Hardship Fund page for more information.
  • Play areas we are responsible for are open, as are our parks, but you must follow the rules on social distancing and mixing with other households.
  • Our public toilets are open.
  • Leisure centres and outdoor sports courts are closed.
  • Car parking will be free in all Wychavon owned pay and display car parks until further notice. On-street parking restrictions and waiting limits in on-street parking bays still apply and will be enforced.
  • Household Recycling Centres. These are run by Worcestershire County Council. Find out more about visiting a Household Recycling Centre during the coronavirus outbreak.
  • Libraries (run by Worcestershire County Council) can continue to offer some limited services. Read more about using libraries during the coronavirus pandemic. You can download free audio books.
  • Committee meetings are now being held virtually. 
  • Garden waste and waste and recycling collections are unaffected.
  • Our licensing functions have also been affected. Visit the Worcestershire Regulatory Services website for more information.

Waste and Recycling

We have a plan in place to maintain our waste and recycling collections throughout the duration of the outbreak.

In order to do this we may need to stop other services such as litter picking, street cleaning, emptying public litter bins, clearing fly-tips etc. This will depend on how many staff we have off sick or self-isolating at any one time. We will update this page as and when we need to implement this plan.

You can also sign up to our email alerts service to receive the latest information to your inbox.

Please do not use bonfires as a way of disposing of garden waste during the outbreak. Not only is it anti-social, as smoke could get into somebody’s home, it could also cause breathing issues or prevent someone using their garden for exercise. You could also be committing an offence and they can easily get out of hand resulting in pressure on the fire service. 

Please be considerate to your neighbours and consider alternative ways to dispose of your garden waste:

Do not use bonfires to dispose of non-garden waste (furniture, general household rubbish etc).

If you have a complaint about bonfires to make please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01905 822 799.

Visit our Garden waste collection service and Bulky waste pages for more information.

Housing

Our priority during the Covid-19 outbreak is to help those who are in emergency need and at risk of homelessness.

If you are renting and are worried about making payment, please speak to your landlord or Housing Association as soon as possible. The Government has introduced additional protections for renters to ensure they cannot be evicted as a result of hardship caused by the outbreak.

If you have issues with your home, like a serious defect such as a broken boiler, you should speak to your landlord first. Our officers are still available to help resolve issues with defects but in most cases will only be able to do so over the phone. 

You can find more information on all the above on our Housing pages.

Planning

The Government has asked us to maintain the planning system as far as possible.

There may be a delay to registering and approving planning applications due to staff absence caused by the Covid-19 outbreak. Please bear with us during this period.

Planning Committee meetings are now taking place virtually, use the calendar of meetings portal to find out the date of the next meeting.

Please see our YouTube channel to view previously streamed Planning Committee meetings.

We have relaxed restrictions on the movement of food and other essential supplies to help supermarkets and retailers stock shelves.

Pubs and restaurants can also temporarily offer a takeaway service to help get food out to vulnerable people.

Ways you can help

If you want to help volunteer to deliver food and supplies to elderly and vulnerable people then please complete the Offer of Help form on the Worcestershire County Council website.

There are five ways you can help your community:

Take care of yourself and stay healthy – wash your hands and follow advice on self-isolation or social distancing

Call, chat and check – swap phone numbers with your immediate neighbours, check on neighbours and loved ones - particularly if they are vulnerable - help provide them with food and other essentials, alert relevant organisations if you are concerned about their welfare

Be kind and think of others – Don’t bulk buy. There are plenty of supplies for everyone if people just buy what they need. Use local community information groups on social media to share information, offer surplus supplies of essentials to those in need and avoid wasting food.

Get online to stay in touch – use your phone, video calling and social media to stay in touch with people, especially if you are self isolating

Share accurate advice and information – do not speculate or scaremonger. It only heightens people’s anxiety. Use reputable news sources as a source of information, the Government website or the NHS website.

For more help and advice visit the Here 2 Help website. 

Our councillors are also working hard in their community to support people. Find your local councillor by using our postcode  search.

Businesses offering food takeaway and delivery

pdf A list of businesses offering food delivery and takeaway services. (231 KB)

Coronavirus scams

There are lots of scams related to coronavirus circulating at the moment. Some involve fake calls, texts, emails and social media messages. West Mercia Police have issued advice on how to avoid becoming a victim of a coronavirus scam.

Social workers are also reporting a number of suspicious volunteers targeting vulnerable people in the county.

Worcestershire County Council's advice is to take normal precautions but don’t be afraid to accept offers of help from those you know and trust.

We are reminding people to follow normal checks to make sure their volunteer helpers are genuine.

We advise people ask to see identification, and not allow anyone in their homes unless they are certain they are genuine.

Anyone who believes they have been visited by a bogus volunteer should contact the police

Advice on looking after your physical and mental health

The NHS Better Health website has links to a range of online workouts and classes as well as other tools to help you get active and look after your physical wellbeing.

You can find links to a number of different workouts on the Sport England website

Every Mind Matters has advice on looking after your mental health during the coronavirus outbreak

Symptoms of coronavirus (Covid-19)?

Covid-19 is an illness that can affect your lungs and airways. It’s caused by a virus called Coronavirus.

You should stay at home if you have either:

A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

A new, continuous cough – this means coughing a lot for more than an hour or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

A loss of, or change to, your sense of smell or taste

Do not leave your home if you or anyone in your household has symptoms and get a test.

Further guidance can be found using the links below:

Advice on face coverings

From 8 August 2020, you must legally wear face coverings in England in most indoor settings. Further changes were announced on 22 September 2020.

pdf Read our guide to wearing, storing and washing face coverings safely (232 KB)

Our response and recovery

National and local government are working together with the NHS and Public Health England to respond to the coronavirus outbreak and keep people safe.

Read more about the Government’s coronavirus action plan. You can also read the Government's Covid-19 recovery strategy.

We have produced an eight point plan to help guide our response to the outbreak. You can also read our pdf recovery framework to help residents, businesses and communities to rebuild. (3.90 MB)

  1. To preserve life and protect vulnerable groups by working with and supporting our partners (NHS, Public Health England, adult social care, other emergency services, community and voluntary sector)
  2. Contribute to national actions to help delay the spread of the virus
  3. Ensure continued delivery of our critical services particularly those vital to supporting the vulnerable and limiting the spread of the virus. Critical services are: Supporting the elderly and vulnerable, waste collections, revenue, benefits and welfare, housing, homelessness and temporary accommodation, customer services, WRS, dangerous structures and dangerous trees
  4. Support NHS and Public Health communication campaigns to ensure our communities are kept informed of the latest information and to act as a trusted source of information
  5. To offer advice, support and appropriate signposting to our residents facing financial hardship as a result of the outbreak
  6. To implement government measures to support businesses as soon as possible, to continue to monitor the impact on the local economy and to respond appropriately
  7. Continue to provide targeted support to help those sleeping rough and at risk of homelessness as a result of the outbreak
  8. To put political differences aside and work together to help our district meet the challenges it faces