Important: Because of the high infection rate, there has been a large rise in self-isolation support payment applications. We are processing these as fast as we can. If you have not heard from us after one week of submitting your application then please get in touch. If you see the confirmation screen once you have submitted your application then it has been received successfully. You do not need to resubmit another form.

You are required by law to self-isolate if you are told to do so by NHS Test and Trace.

The Government has introduced a £500 support payment to help people on low incomes who have to self-isolate. We are responsible for making the payments. Please read all of the information on this page before applying.

Do I qualify for this scheme?

To qualify for the payment, you will need to meet the criteria below:

You have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because you have tested positive for COVID-19;

or

Have been told to self-isolate by NHS Test and Trace or the NHS Covid-19 app because they have been identified as a close contact of someone who has tested positive, and are not exempt from self-isolation;

and

  • You have responded to messages from NHS Test and Trace and have provided any legally required information, such as details of your close contacts;
  • are employed or self-employed;
  • are unable to work from home and will lose significant income as a result of self-isolating; and
  • are currently receiving, or are the partner in the same household as someone who is receiving, at least one of the following benefits:
    • Universal Credit
    • Working Tax Credit
    • income-based Employment and Support Allowance
    • income-based Jobseeker’s Allowance
    • Income Support
    • Housing Benefit
    • Pension Credit

As of 16th August fully vaccinated adults and children under 18 years and 6 months will no longer be required to isolate if they are identified as a contact of a positive case, and therefore will not be eligible for a Test and Trace Support Payment.

If you meet all the other criteria for the self-isolation support payment, but are not claiming one of the benefits listed and self-isolating will cause you severe financial hardship, then you may still be able to get help from our local discretionary self-isolation support scheme.

If you’re the parent or guardian of a child who needs to self-isolate

A parent or guardian of a young person who is required to self-isolate may be eligible for a ‘main’ payment if they live in England and meet the following criteria (even if they are exempt from self-isolation): 

  • they are the parent or guardian of a young person in the same household who is self-isolating and need to take time off work to care for them;
  • they are unable to work from home and will lose income;
  • the young person is:
     
    • aged 15 or under and has been told to stay at home and self-isolate by NHS Test and Trace because they have tested positive for COVID-19; or
    • aged 25 or under with an Education, Health and Care (EHC) Plan and been told to stay at home and self- isolate by NHS Test and Trace because they have tested positive for COVID-19; or
    • aged 25 and under, is not exempt from self-isolation from 16 August, has an EHC Plan and has been notified as a close contact of someone with COVID-19 (by NHS Test and Trace or the NHS COVID-19 app); or
    • self-isolating because there was an outbreak at their education or childcare setting, and they have been sent home by their local public health team.

  • the young person normally attends an education or care setting; and
  • the parent or guardian meets all the other criteria for a payment.

Who cannot apply for a payment?

You cannot apply for this scheme if:

  • You do not have a valid notification from NHS Test and Trace

  • You have been told to self-isolate before the 28 September, 2020. This applies even if your period of self-isolation overlaps this date

  • You are self-isolating after returning from abroad (unless you have tested positive for Covid-19 and been told to self-isolate by NHS Test and Trace)

  • You are on furlough. The self-isolation support payment is only for people who will lose money because they cannot work while self-isolating

  • You can work from home while self-isolating

  • You are not claiming one of the benefits listed. You may qualify for help from the local discretionary self-isolation support scheme.

What proof do I need to provide?

To prove you are eligible for the scheme, you will need fill in the online application form on this page and provide the following information:

  • a notification from NHS Test and Trace asking you to self-isolate (this will include a Unique ID number)

  • a bank statement - to validate your bank account details, we need to share relevant information you've given us with TransUnion. This will be used to ensure your Test and Trace Support Payment is paid to the correct bank account and to help prevent fraudulent use of the Test and Trace Support Payment scheme.

    This is not a credit check and won't impact your credit rating.

    For more information on how TransUnion may use your data, please read the privacy notice.

  • proof of employment, or, if you are self-employed, evidence of self-assessment returns, trading income and proof that your business delivers services which cannot be undertaken without social contact

Local discretionary self-isolation support scheme

If you meet all the other criteria for the self-isolation support payment, but are not claiming one of the benefits listed and self-isolating will cause you severe financial hardship, then you may still be able to get help from our local discretionary self-isolation support scheme.

To qualify for help from this scheme, you will also need to meet some extra criteria. 

  • You must have been earning no more than £350 a week, before tax, prior to self-isolation
  • You must have been working a minimum of 16 hours a week
  • You must have less than £6,000 in savings
  • You must not be a university or higher education student

Funding for this scheme is limited and it may be withdrawn at any time.

To apply for help from the local discretionary self-isolation support scheme, please fill in the application form on this page as normal, but when you get to question 16 about claiming benefits, click ‘none of these’. Carry on and complete and submit the form.

Can other people I am living with make a claim?

If there are other people living in your household, then they can make their own application to the scheme, as long as they meet the eligibility criteria.

Can I claim on someone else’s behalf?

You can apply on someone else’s behalf, but the £500 must be paid into the bank account in the name of the person you are applying on behalf of. For example, if you are applying on behalf of a parent, the money must be paid into your parent’s bank account.

I have been asked to self-isolate more than once. Can I claim again?

If you are told to self-isolate more than once, you will be able to apply for the payment again, as long as you still meet the eligibility criteria and your periods of self-isolation do not overlap.

Can I claim if I have been furloughed?

You can claim the payment if you have been furloughed, as long as you meet all the other qualifying criteria.

How long do I have to claim?

You can make a claim up to 42 days from your first day of self-isolation.

Will I have to pay tax on my self-isolation support payment?

Yes. If you are a taxpayer then the payment is taxable but is not subject to National Insurance contributions. HMRC will automatically collect tax from your pay through your tax code. If you are self-employed, you should report the payment on your 20/21 self-assessment tax return.

Apply for a self-isolation support payment

Self-isolation support payment application

If you are unable to complete this form online, or need help completing it, then please call 01386 565000.

Privacy

Read the pdf self-isolation support payment privacy notice (105 KB) to find out how we will use your personal data to process your application.

Other financial support

If you are on a low income but do not qualify for a self-isolation support payment, or the local discretionary scheme, then you may be able to apply for Statutory Sick Pay, Universal Credit or another benefit.

Financial support if you cannot work because of Covid-19

Other help while you are self-isolating

If you need help while you are self-isolating, such as deliveries of food or medicine, then please fill in the Worcestershire Here 2 Help I need help form.