On behalf of everyone here at Wychavon we want to welcome you to our district.

We know you have been through a lot and we are happy you are now here and safe. We hope you will be able to return to a peaceful Ukraine soon.

While you are with us, we will do everything we can to make your stay as easy as possible.

This is some brief information to help you settle into your new home and find out more about the area.

If you are living with your host, they may also be able to help you with some of the things included in this guide and answer any questions.

For more general guidance about life in the UK you can read the Government’s guide for Ukrainians arriving in Britain on GOV.UK (opens new window).

The Red Cross has also produced advice for Ukrainians arriving in the UK, with translations available:

 Use the links below to find the information you need:

About Wychavon

Wychavon is a district in the county of Worcestershire in England. About 127,000 people live here.

It is made up of three main towns – Droitwich Spa, Evesham and Pershore – a larger village called Broadway and many other smaller villages.

It is famous for many things including plums, asparagus and making salt.

All three of our towns have different shops and services you can access.

In Evesham you will find the Europa Food Store at 29 Port Street, Evesham, WR11 3LD which sells a range of items traditionally found in Eastern Europe.

The nearest city is Worcester where you will also find similar shops.

We are about an hour’s train ride from Birmingham, which is the second biggest city in England.

You can also get to our capital city London in about 2 hours by train.

Your local councils

There are two local authorities (called councils) that look after the area and the people who live here.

Worcestershire County Council is responsible for looking after things like schools and roads. Wychavon District Council (that’s us) look after things like collecting waste and recycling bins and housing.

We are both working together to support people from Ukraine arriving in our district.

Where to go for help

Here 2 Help is a service run by Worcestershire County Council. They can help you if you need access to food, medicines or other needs and you have nobody else to help you.

You can contact Here 2 Help by filling in the I need help form on the Worcestershire County Council website (opens in new window).

You can also call 01905 768053 then press option 3 between 9am and 5pm Monday to Thursday and 9am to 4.30pm on Fridays.

Money

Shortly after you arrive you will be given a payment of £200 (the same as 7,582 Ukrainian hryvnia) which will be given to you in cash.

You will need to visit our reception at the Civic Centre, Queen Elizabeth Drive, Pershore, WR10 1PT to get this. Before you visit please call us on 01386 565000 to arrange collection of your money or email This email address is being protected from spambots. You need JavaScript enabled to view it..

This will help you while you apply for Universal Credit. Universal Credit is a benefit the Government pays people who cannot work or are currently not working but looking for a job.

It is paid monthly and you need to apply for it online.

Universal Credit can be used to pay for your living expenses such as food, clothing, transport, household bills and anything you want to buy. Your Universal Credit payment is made up of a standard allowance.

Any extra amounts that apply to you, for example, if you have children; a disability; a health condition which prevents you from working; or need help paying your rent, will be added in addition.

Apply for Universal Credit online (opens new window).

If you need help applying for Universal Credit please speak to your sponsor or you can call 800 328 5644 to speak to Universal Credit Full Service.

South Worcestershire Citizens Advice may also be able to help. You can email them at This email address is being protected from spambots. You need JavaScript enabled to view it.

You may also qualify for:

  • Housing Benefit
  • Pension Credit
  • Personal Independence Payment
  • Child Disability Living Allowance
  • Carers Allowance
  • Attendance Allowance

Opening a bank account

You will need to open a bank account to receive Universal Credit payments.

To open a bank account, you need to go to a bank and show documents that prove:

  • your identity
  • your immigration status
  • your address

Below is a list of local banks in the Wychavon area. You can visit them when they are open and they will help you open your account. Your host may also be able to support you to do this.

List of banks in Droitwich Spa

  • Lloyds bank, 21 Victoria Square, Droitwich Spa
  • HSBC bank, 11 Victoria Square, Droitwich Spa
  • Santander bank, 15 Victoria Square, Droitwich Spa

List of banks in Evesham

You will find all of the banks below in Evesham Town Centre.

  • Lloyds bank, 19 High Street, Evesham
  • Barclays bank, 50 High Street, Evesham
  • Halifax bank, 46 Bridge Street, Evesham
  • Santander bank, 17 Bridge Street, Evesham
  • HSBC bank, 32 Bridge Street, Evesham
  • TSB bank, 32 Bridge Street, Evesham
  • Natwest, The Round House, Market Square, Evesham
  • Nationwide Building Society, 37 High Street, Evesham

List of banks in Pershore

  • Lloyds bank, 21 Bridge Street, Pershore

Looking for a job

If you would like to look for work while you are here then you can get help to do so by contacting your local Job Centre. Job Centres have lists of jobs available to apply for as well as people who can help you find work.

The local job centre in Wychavon can be found at:

Evesham Job Centre, 3 High St, Evesham WR11 4DA

You can also use the find a job search on gov.uk (opens in new window) to help find work.

You will need to apply for a National Insurance Number if you are over 16 and would like to work in the UK.

Apply for a National Insurance number (opens in new window).

Wychavon also has a number of agricultural businesses – that we call growers - in the area that want workers to come and pick fruit and vegetables for them. They are very keen to offer employment to people arriving here from Ukraine.

Below is a list of growers you can contact to ask about work:

Primafruit Limited, Enterprise Way, Vale Business Park, Evesham, WR11 1GT.

The company supplies pre-packed citrus soft fruit and bananas to a UK supermarket.

Contact the HR department on 01386 425629 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to ask about available jobs.

Walsh Mushrooms, Crab Apple Way, Vale Business Park, Evesham, WR11 1GY

The company grow and pack mushrooms for UK supermarkets.

Contact Hesham Mohamed on 01386 425273 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to ask about available jobs.

Vicarage Nurseries, Western Road, Bretforton, WR11 7HW

This company grows soft fruit.

Contact Bal Paddah on 01386 833753 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to ask about available jobs.

Kanes Foods, Cleeve Road, Evesham, WR11 8JS

This company supplies pre-packed salad to UK supermarkets.

Contact the HR Department on 01386 830471 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to ask about available jobs.

Evesham Vale Growers, Birmingham Road, Blackminster, WR11 7TD

This company grows and packs salad and tomatoes.

Contact the HR Department on 01386 830967 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to ask about available jobs.

Vale Fresco, Old Pastures Farm, Stratford Road, Hampton Lucy, CV35 8BQ

This company grows salad leaves.

Contact Nick Mauro on 07775 735 335 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to ask about available jobs.

Health

You should register with a doctor as soon as possible. Your host can help you do this or contact the Worcestershire Here 2 Help service.

If you have a non-urgent medical need you can get advice by calling 111. You can also visit a Pharmacist who can offer advice and supply you with some medicines.

If you have an urgent medical need then your nearest hospital will be either:

  • Royal Worcestershire Hospital, Charles Hastings Way, Worcester WR5 1DD
  • Alexandra Hospital, Woodrow Drive, Redditch, B98 7UB

In a life-threatening emergency such as a heart attack, breathing difficulties and similar conditions you should call for an ambulance by dialling 999 from your phone.

Healthcare is free for everyone, although you may need to pay for any medicines you need depending on your circumstances.

You may also wish to register with a dentist. Children have their teeth looked after for free. If you are claiming benefits then you may also get some dental treatments for free.

Your host can help you register with a dentist or call Worcestershire Here 2 Help.

pdf Download a guide to how the NHS works in Ukrainian (opens new window) (469 KB) .

South Worcestershire Healthcare is a federation of the 31 GP surgeries in the South Worcestershire area and serve over 300,000 patients. They have created resources to help both new arrivals and the families hosting them to make the most of the NHS services available in our local area. They have developed a new How to Access the NHS in Worcestershire guide in both English and Ukrainian, including translated versions of GP registration forms, which all new arrivals will need to complete in order to register with a GP.

Read the how to access the NHS in Worcestershire guide in English (opens in new window)

Read the how to access the NHS in Worcestershire guide in Ukrainian (opens in new window)

Other emergency services

If you need to contact the police then for most issues you should call 101. A translation service is available.

However, if the situation is an emergency – such as a crime is in progress or there is a threat to you, your family or your home - then you should call 999 and ask for the police.

If you need help dealing with a fire then you should call 999 and ask to speak to the fire service.

School places

If you have a child who is school age, Worcestershire County Council will arrange a place for them. They should contact you about this directly. 

Bin collections

If you are living with a sponsor then they will be able to explain how waste and recycling collections work. If you are living in your own accommodation then here is a brief explanation.

In Wychavon, we ask residents to separate their rubbish into recycling and general waste. General waste goes in the black bin and recycling in the green bin. We collect one of the bins one week and the other bin the next week. This is known as a fortnightly collection.

Which bin you need to put out and on which week, will depend on where you live. You can find out by looking on our website at www.wychavon.gov.uk/waste and choosing bin collections from the menu.

You must put the right bin out by 7am on your collection day. If you have any problems please email This email address is being protected from spambots. You need JavaScript enabled to view it. and they will be happy to help.

Find a list of items you can put in your green recycling bin on our recycling page. Anything not on the list needs to go in your black bin.

Parks

We have some beautiful award-winning parks in Wychavon you are free to enjoy. Many of them have play areas in for children as well.

Our parks are listed below so you can find the nearest one to you.

• Lido Park, Droitwich Spa WR9 8AA
• St Peter’s Field Droitwich Spa, WR9 7AB
• Vines Park, Droitwich Spa, WR9 8LB
• Abbey Park, Evesham WR11 4ST
• Crown Meadow, Evesham, WR11 4ST
• Corporation Meadow, Evesham, WR11 2GG
• Charity Brook Park, Evesham, WR11 1YZ
• Jubilee Gardens, Evesham, WR11 3DB
• Abbey Park, Pershore WR10 1JP

There is also Broadway Activity Park which is a large adventure playground for children. This can be found at 69 High St, Broadway WR12 7DP.

Visit our dedicated parks page.

Leisure Centres

If you would like to go swimming or exercise then you can do so at one of our leisure centres. The addresses are listed below and you can find out more about what they offer at www.riversfitness.co.uk (opens new window). You have to pay to use these services.

• Droitwich Leisure Centre, Briar Mill, Droitwich Spa, WR9 0RZ
• Evesham Leisure Centre, Abbey Road, Evesham, WR11 4SU
• Pershore Leisure Centre, King George’s Way, Pershore. WR10 1QU
• Droitwich Spa Lido, Lido Park, Droitwich Spa, WR9 8AA

Trains

Each of our towns has a railway station with trains that can take you to different places including Worcester, Birmingham and London.

The major railway stations are listed below:

  • Droitwich Spa Railway Station, off Union Lane, Droitwich Spa, WR9 9BD
  • Evesham Railway Station, High Street, Evesham, WR11 4JG
  • Pershore Railway Station, Station Road, Pinvin near Pershore, WR10 6FG
  • Worcestershire Parkway Station, Whittington Road, Norton WR7 4RD

Buses

We have several bus companies that will take you to a variety of places. In some areas you may find the bus service is not as frequent as it is in other places.
You can search for bus timetables and journeys on the Worcestershire County Council website (opens new window).

Libraries

There are libraries in each of our towns and Broadway. You can borrow books, DVDS and CDs.

There are also computers with an internet connection that are free to use.

Some libraries also run courses and activities.

They are also a hub for providing information and support to you and your sponsor to help you settle into the area. Libraries are free to join. You just need to bring proof of ID with you. Your host will be able to help you.

The addresses of your local libraries are listed below.

  • Droitwich Spa Library, Victoria Square, Droitwich Spa, WR9 8DQ. You can contact Droitwich Library by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Evesham Library, Oat Street, Evesham, WR11 4PJ. You can contact Evesham Library by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Pershore Library, Church Street, Pershore, WR10 1DT. You can contact Pershore Library by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Broadway Library, Leamington Road, Broadway, WR12 7DZ. You can contact Broadway Library by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. 

You can find out more about your local library on the Worcestershire County Council website (opens new window).