Elmbridge Borough Council peer review 2011

In 2011, Elmbridge Borough Council in Surrey approached us and invited us to do a peer review with them.

We are always looking at ways to improve services for residents and reduce our costs, so we leapt at the chance to work with and learn from another high performing council. In the current financial climate, peer reviews are a cost effective way for district councils to get an independent view on how they're doing and to help one another improve.

During the summer, a small team of our managers visited Elmbridge. In September, a team from Elmbridge paid us a return visit. In preparation, we produced a 'How are we doing?' document setting out how we are performing and areas where we thought we could do better.

The Elmbridge team interviewed a range of our staff, councillors, partners and residents. The visit concluded with a presentation of the team's findings and lots of suggestions about how we can get better.