Activities and events

Wellbeing challenge

Five ways to wellbeing

Help and support

Who's involved?


Help and support

One in four people will experience a mental health problem in any given year.  If you’re not one of them, you will probably know someone who is affected.  Changes to sleep, mood, appetite, concentration and behaviour can all be signs of a mental health issue, which can affect people’s lives at home and in the workplace. 

If you're experiencing mental health problems or need urgent support, there are lots of places you can go to for help.  Some of the organisations that offer help and support directly to people with mental health problems are listed below.

If you’re concerned you are developing a mental health problem please seek advice from your GP as a matter of priority.  If you are in distress and need immediate help and are unable to see a GP, visit your local accident and emergency services.

If you're a carer needing support you can contact all of the organisations listed as well as Carers Direct and the Princess Royal Trust for Carers, both of whom are able to provide support and advice on any issues affecting you.

Mental health help and support services

Worcestershire Wellbeing Hub

Phone:  01905 766124 (Monday to Friday 9am to 5pm)

An information and signposting service for people over the age of 16 who are experiencing low mood, anxiety or stress, and feel that they would benefit from support from local community providers.   When you call or email they aim to answer  your call directly and provide a response within 48 hours.

Reach 4 Wellbeing


If you are aged 13 to 19 years and are experiencing anxiety you may refer yourself to the Reach 4 Wellbeing service.  The Reach 4 Wellbeing Team are initially focusing on group programmes for children and young people experiencing mild to moderate anxiety.  The group sessions are offered in schools during term time, they are evidenced based and tailored to the needs of different age groups.    

Mind Infoline

Phone: 0300 123 3393 (9am-6pm Monday to Friday)
Web site: 
Mind provides confidential mental health information services. With support and understanding, Mind enables people to make informed choices. The Infoline gives information on types of mental distress, where to get help, drug treatments, alternative therapies and advocacy. Mind has around 140 local Minds providing local mental health services.

Rethink Mental Illness Advice Line

Phone: 0300 5000 927   (10am-2pm Monday to Friday)
Provides expert advice and information to people with mental health problems and those who care for them, as well as giving help to health professionals, employers and staff. Rethink also runs Rethink services and groups across England and Northern Ireland.


Phone: 116 123 (24 hours a day, free to call)
Provides confidential, non-judgmental emotional support for people experiencing feelings of distress or despair, including those that could lead to suicide. You can phone, email, write a letter or in most cases talk to someone face to face.


Phone: 0300 304 7000 (6pm-11pm)
Saneline is a national mental health helpline providing information and support to people with
mental health problems and those who support them.

The Mix

Phone: 0808 808 4994 (11am-11pm, free to call)
Email: Helpline email form
The Mix provides judgement-free information and support to young people aged 13-25 on a range of issues including mental health problems. Young people can access the The Mix's support via phone, email, peer to peer and counselling services.


If you are a child or young person aged 11-19 years and feel that you need immediate help and/or would like to access on-line support,  Kooth  offers a free online counselling service, with qualified counsellors, which can be accessed anonymously.   You can use this service weekdays from midday until 10pm and weekends from 6pm until 10pm.


Phone: 0800 1111
ChildLine is a private and confidential service for children and young people up to the age of nineteen. You can contact a ChildLine counsellor for free about anything - no problem is too big or too small. 


Elefriends is a supportive online community where you can be yourself. Elefriends is run by Mind. 

What should I do if I'm supporting someone in a crisis?

If the person seems really unwell, and you are worried about their safety, you should encourage them to seek help.  Rethink has produced some useful information for carers, family and friends of people affected by mental illness.