Our Private Sector Housing team works closely with owners, leaseholders, landlords and tenants to improve housing conditions for residents living within Wychavon.
If you need a repair to your rental property, in the first instance you should let your landlord/ housing officer or repairs team know about the problem in order to give him/ her the chance to put it right.
You should take note of the date and details of the complaint and if you do not receive a satisfactory response please contact the Private Sector Housing Team on 01386 565341 or firstname.lastname@example.org for further advice.
(Social housing tenants, work with your housing association thoroughly before contacting the Private Sector Housing department.)
- If appropriate, the Property Standards Officer will visit your property after notifying your landlord of your complaint. It may not always be practicable to notify the landlord, as there may be emergency situations that need to be acted upon immediately.
- During this visit, your property will be inspected and assessed using the Housing Health and Safety Rating System (HHSRS) guide. The risk assessments are based on the likelihood of an incident causing harm and what the severity of that outcome would be. The result of the assessment will determine the next step for the complaint.
As a means to deter ‘rogue landlords’ we can impose civil penalty notices as an alternative to prosecution (introduced by the schedule 9 of the Housing and Planning Act 2016, section 126 which came into force on 6th April 2017).
The offences that civil penalties can be considered for are:
As required by the legislation we are required to publicise our process and our charging scales which will be used to calculate the level of the penalty fine, as well as the appeal process. Read the Civil Penalty Notice Policy