Our aim is to improve the housing standards for residents that are privately renting within the Wychavon district. We will achieve this by advising tenants, carrying out housing inspections and providing support to owners, leaseholders and landlords. Read our strategy
If you have a concern about a repair that is needed on your property, you should let your landlord/ housing officer or repairs team know in the first instance. By letting them know about the problem, you are providing the opportunity for the repair to be fixed. You should take note of the complaint details, such as the date and details.
If you do not receive a satisfactory response please contact the Private Sector Housing Team on 01386 565341 or email@example.com for further advice (Social housing tenants, work with your housing association thoroughly before contacting the Private Sector Housing department).
- If appropriate, the Property Standards Officer will visit your property after notifying your landlord of the complaint. It may not always be practicable to notify the landlord, as there may be emergency situations that need to be acted upon immediately.
- During this visit, your property will be inspected and assessed using the Housing Health and Safety Rating System (HHSRS) guide. The risk assessments are based on the likelihood of an incident causing harm and what the severity of that outcome would be. The result of the assessment will determine the next step for the complaint.
As a means to deter ‘rogue landlords’ we can impose civil penalty notices as an alternative to prosecution (introduced by the schedule 9 of the Housing and Planning Act 2016, section 126 which came into force on 6th April 2017).
The offences that civil penalties can be considered for are:
As required by the legislation we are required to publicise our process and our charging scales which will be used to calculate the level of the penalty fine, as well as the appeal process. Read the Civil Penalty Notice Policy
Smoke and Carbon Monoxide Alarms
Private sector landlords are required by law to have at least one smoke alarm installed on every storey of their property. Also where a carbon monoxide alarm is in any room containing a solid fuel burning appliance (e.g. a coal fire, wood burning stove). You can be fined up to £5,000 for not complying to this regulation.
Landlord and tenant advice
- Citizens Advice Bureau
- Worcestershire Regulatory Services – for advice and complaints regarding odour, noise, bonfires and rodents
- Client Services 01386 565018 – for advice and complaints regarding refuse collections, bulky waste collections and wheelie bins
- Homestamp - a range of useful information concerning private renting, from advice and guidance for tenants to technical guides for landlords
- Building Control 01684 862223
Private sector housing