Housing standards

Our Private Sector Housing team works closely with owners, leaseholders, landlords and tenants to improve housing conditions for residents living within Wychavon. 

If you need a repair to your rental property, in the first instance you should let your landlord/ housing officer or repairs team know about the problem in order to give him/ her the chance to put it right.

You should take note of the date and details of the complaint and if you do not receive a satisfactory response please contact the Private Sector Housing Team on 01386 565341 or privatesectorhousing@wychavon.gov.uk for further advice.

(Social housing tenants, work with your housing association thoroughly before contacting the Private Sector Housing department.)

Complaints procedure

  1. If appropriate, the Property Standards Officer will visit your property after notifying your landlord of your complaint. It may not always be practicable to notify the landlord, as there may be emergency situations that need to be acted upon immediately.
  2. During this visit, your property will be inspected and assessed using the Housing Health and Safety Rating System (HHSRS) guide. The risk assessments are based on the likelihood of an incident causing harm and what the severity of that outcome would be. The result of the assessment will determine the next step for the complaint.
Where possible we try to improve the standards of the property by working with the landlord, owner or leaseholder. However in some circumstances it is necessary to take formal action. This includes:

  • A Hazard Awareness Notice
  • Improvement Notice
  • Prohibition Notice
  • Emergency Remedial Action
  • Demolition Order
  • Designate a Clearance Area

    Please note that there will be a charge of £175.00 for serving formal enforcement notices.
  • As a means to deter ‘rogue landlords’ we can impose civil penalty notices as an alternative to prosecution (introduced by the schedule 9 of the Housing and Planning Act 2016, section 126 which came into force on 6th April 2017).

    The offences that civil penalties can be considered for are:

  • Failure to comply with an improvement notice (Housing Act 2004, section 30)
  • Licensing of HMO’s under Housing Act 2004 Part 2 (Housing Act 2004, section 72)
  • Licensing of houses under Housing Act 2004 Part 3 (Housing Act 2004, section 95)
  • Failure to comply with overcrowding notice (Housing Act 2004, section 139(7)
  • Management regulations in respect of HMO’s (Housing Act 2004, section 234)
  • Breach of a banning order (Housing and Planning Act 2016, section 21)

    As required by the legislation we are required to publicise our process and our charging scales which will be used to calculate the level of the penalty fine, as well as the appeal process. Read the Civil Penalty Notice Policy