Our aim is to improve the housing standards for residents that are living within the Wychavon district. We will achieve this by advising tenants and occupiers, carrying out housing inspections and providing support.
If you are a tenant and have a concern about a repair that is needed on your property, you should notify your landlord or repairs team in the first instance. By letting them know about the problem, you are providing the opportunity for the repair to be resolved. You should take note of the date you reported the repair.
If you do not receive a satisfactory response please contact the Private Sector Housing Team on 01386 565341 or firstname.lastname@example.org for further advice.
Property complaint procedure
- If your repair issue remains unresolved contact the Property Standards Officer who will visit your property after notifying your landlord of the correspondence. It may not always be practicable to notify the landlord, as there may be emergency situations that need to be acted upon immediately.
- During this visit, your property will be inspected and assessed using the Housing, Health and Safety Rating System (HHSRS). The risk assessments are based on the likelihood of an incident causing harm and the severity. The result of the assessment will determine the next step for the customer.
As a means to deter ‘rogue landlords’ we can impose civil penalty notices as an alternative to prosecution (introduced by the schedule 9 of the Housing and Planning Act 2016, section 126 which came into force on 6th April 2017).
The offences that civil penalties can be considered for are:
As set out in legislation we are required to publicise our process and our charging policy which is used to calculate the level of the penalty fine. Please read the Civil Penalty Notice Policy
Smoke and Carbon Monoxide Alarms
Private sector landlords are required by law to have at least one smoke alarm installed on every storey of their property. As well as where there is a carbon monoxide alarm in any room containing a solid fuel burning appliance (e.g. a coal fire, wood burning stove). You can be fined up to £5,000 for not complying to this regulation.
Landlord and tenant advice
- Citizens Advice Bureau
- Worcestershire Regulatory Services – for advice and complaints regarding odour, noise, bonfires and ro
- Building Control - 01684 862223
Private sector housing