Customer Feedback
Listening to your feedback
We want your views on how well we're providing our services. Listening to our residents is essential as we work to:
- Do more with less
- Create a positive customer experience
- Streamline our processes and get it right first time
We want to get as much of your feedback as possible and use it to drive improvement to the services we provide to you.
We use the our in-house customer feedback app to find out how we're meeting these challenges. Every time you contact us – by email, by telephone or in person – you'll be asked to give feedback. We'll use the information you give us to make sure that you, our residents, get the best services from us.
Channel Summary
1 April 2015 - 30 June 2015
| Web |  |  |  | Overall Rating |
| Number of respondents | 63 | 22 | 65 | Good |
| Percentage of respondents | 42.0% | 14.7% | 43.3% |
| | | Overall Rating | |
| Number of respondents | 26 | 2 | 10 | Good |
| Percentage of respondents | 68.4% | 5.3% | 26.3% |
What you said, and what we did
| What you said It is difficult to access information about planning applications through your website |
| What we did We have improved our Website so planning applications can be found through the search box on our home page. Weekly planning lists are now available to view every Monday afternoon on our Facebook page |
| You told us you wanted to leave more detailed comments on wychavon.gov.uk |
| We have updated our website so you can now be as detailed as you want |
| "Thank you. Well done." "Excellent up to date information as always" |
| You guys are brilliant - I've never known such responsive customer service! |
| What you said The self payment machines at the customer contact centres are difficult to use particularly when paying in cash |
| What we did |
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