Customer Service Excellence for Wychavon

Wychavon has once again been recognised for its commitment to delivering excellent customer service for the twelfth year in a row.

Following a thorough assessment, Wychavon has been awarded Customer Service Excellence status. This includes achieving 12 Compliance Plus levels which is our highest standard to date.

Wychavon's corporate commitment to putting customers first has been strengthened by the council dedicating the year 2022 as 'A Year of Customer Service'. The assessor recognised the work that has been completed by the council in reviewing and redesigning the website to improve accessibility to ensure all customers, whatever their ability, can access service information.

The district council continues to identify hard-to-reach residents, with recent efforts to engage more with Ukrainian refugees.

There is a thorough strategy for consulting with the public about their thoughts and opinions about the services the council delivers with The Resident's Survey and engagement continues to be promoted to residents.

Areas for further improvement were also highlighted as a way for the council to continue improving its customer services including extending the Resident's Survey to include 11 – 16-year-olds. This would ensure that the council can engage with this age group to identify their key topics.

Cllr Emma Stokes, Executive Board Member for Resident and Customer Services on Wychavon District Council, said: "I'm thrilled that we have received the Customer Service Excellence status 12 years in a row. Our staff truly care about the people we serve, and this is apparent in the results that have been achieved. There is work going on behind the scenes continually to improve the way we communicate with people wanting to access our services. The way people choose to contact us has changed and we have changed in response to this need by adapting our technology."

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