Customer service focus for new top team

Changes have been made to Wychavon's top team as part of a renewed focus on customer service.

Cllr Bradley Thomas, Leader of Wychavon District Council, announced the changes to the decision-making Executive Board at a meeting last week.

Cllr Emma Stokes takes on a new role with responsibility for resident and customer services which includes waste and recycling collections, street cleaning, car parking and Wychavon's Customer Contact Centres.

The move is designed to ensure Wychavon builds on its Customer Service Excellence status by remaining focused on responding to residents and other customers despite the ongoing challenges of the pandemic and other workforce pressures.

Cllr Thomas said: "With two new directors joining the Senior Management Team and the start of a new year now felt the right time to make changes to the Executive Board team to match our priorities and ambitions.

"We're an ambitious council and one that is recognised for good performance including our Customer Service Excellence status.

"But there are many challenges ahead and that's why I wanted to place a renewed emphasis on customer service to ensure our residents remain at the forefront of everything we do, and we bolster the good work already being done."

Cllr Martin King takes on responsibility for Wychavon's finances and corporate projects, while Cllr Richard Morris keeps his role looking after the economy and tourism but will now also be focused on town centre regeneration and master planning.

Cllr Tony Rowley swaps planning for a new climate change, environmental policy and regulatory services role with delivering the actions in Wychavon's Intelligently Green Plan top of his to do list.

Joining the board is Cllr Aaron Powell who takes charge of planning, infrastructure and urban design with the Review of the South Worcestershire Development Plan a priority.

Cllr Chris Day remains in charge of housing, health and wellbeing and Cllr Rob Adams keep his stronger communities, culture and sport remit.

The changes were prompted by the sudden retirement of Cllr Ron Davis from his role as Executive Board member for finance following a health scare just before Christmas. Cllr Davis remains on the council as a councillor for Eckington.

Cllr Davis said: "I have served on the Executive Board for seven years in all and the portfolio l enjoyed most was Resources and Investments as it fitted in with my banking and commercial life. I regret very much having to leave this role but one's health must come first especially in my tender years.

"Wychavon is a very financially strong council which has been achieved from many years of sound management and good governance and l will miss being at the sharp end."

Cllr Thomas added: "Thanks to Ron's sharp financial eye we have been able to continue the good financial journey we have been on which has placed us in a strong financial position, and which is why we can boast the fourth lowest Council Tax of any district council in the country."

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