Resources

These teams provide a range of essential business functions. These include: ICT, finance, HR, procurement, property management, CCTV, insurances, corporate project management, engineering risk management, car parking and contract management.

 

Alex Ward Alex Ward

What is your job role and what does that mean?

My role within the council is Senior Applications Engineer (Web Developer) and, as part of this role, I lead the IT self-service team on a day-to-day basis. The self-service team, which is part of a shared service between three Worcestershire councils, is responsible for building and maintaining effective online web applications to encourage channel shift from traditional contact methods such as telephone and email to interactive forms and systems with a faster feedback loop between the public and key council services. Furthermore, our team provides and manages the software infrastructure for all three council websites, which represent most users’ first port for contacting and interacting with the councils.


My job involves ensuring that the self-service team completes a consistently high-quality output regardless of the demands placed on our team, while liaising with our ‘Product Owner’ to discuss, develop, test and implement new online software to be used by both the public and council staff.


What does a normal day in your role look like?

Over the course of a typical day, I’ll balance team management duties with my own web development responsibilities.
Team management duties involve keeping up to date with other web developers in our team, facilitating decisions which are likely to result in our strongest performance possible, and discussing new project requirements with team members and senior management to ensure all of the council’s needs are met.


As part of my role, I also contribute to team output by taking on a share of web development work to support our goal of meeting deadlines while supporting all team members effectively. I will aid in the design of website environments, build and manage databases and work with numerous programming languages to keep all of our systems talking to each other as they should.

 

Why did you choose to work for the Council?

When I joined Wychavon as a junior web developer, I had recently left full-time education and built up an array of technical and communication skills, so I felt the council was the perfect place to further my career ambition of working with IT to enhance human interaction with data-driven services. I was attracted by the friendly working environment and career progression opportunities.


Furthermore, the council are able to provide a number of employee benefits that make keeping a work-life balance that little bit easier for me. Flexible working hours, generous annual leave entitlement and numerous public sector discount schemes are some the reasons why I chose to build on my personal career with Wychavon.

 

What advice would you give to a person considering a role at the Council?

In my own opinion, someone who has evidence of a strong attention to detail and enjoys working together towards a common goal is likely to enjoy working here.

Preparation for an interview is as important here as in any other organisation as it helps us to understand whether your skills could make you a suitable candidate for a position. Going the extra mile to think about what questions we might ask you and considering what questions you might like to ask us can help us to establish a positive rapport between us right from the start.