Council Tax Support

Council Tax Support formerly known as Council Tax Benefit, is a system which allows councils to give discounts on Council Tax bills to help people who have a low income. Unlike Housing Benefit payments, Council Tax Support normally cannot be backdated.

Am I eligible?

If you or your partner are working age and liable to pay Council Tax, you may be able entitled to receive a discount of up to 100% on your Council Tax bill.

Your benefit will be calculated based on the following:

your capital, including any savings
your income
the amount of Council Tax or rent you pay
your family circumstances

How to apply

We are going through an essential system upgrade from 1 to 31 July 2022. During this time we will be unable to process any new claims or change in circumstances to your Council Tax account or benefit claim.

Our online self-service facilities are also unavailable while this upgrade is carried out.

If you need to make a new claim for Housing Benefit and/or Council Tax Support during July 2022 then you will need to fill in a paper form, which will need to be printed and emailed to us or returned to our offices.

If you do not have the ability to print your form then your local library may be able to help or you can email your full name and address to This email address is being protected from spambots. You need JavaScript enabled to view it. with ‘new claim’ in the subject box and we will post one to you.

pdfDownload the Council Tax Support/Housing Benefit New Claim Form(515 KB)(opens in a new window)

You will be required to supply evidence to support your claim as indicated on the paper application. You can send this back with the application form in the post or you can email the evidence required to This email address is being protected from spambots. You need JavaScript enabled to view it. quoting your full name and address in the subject heading. You can take photographs of the documents on your mobile phone if you are unable to scan them and send them to us.

Application support

Our Contact Centre at Pershore will continue to provide support for people who do not have access to online facilities or who need assistance to make a claim.

Wychavon District Council

Pershore Civic Centre - The Civic Centre, Queen Elizabeth Drive, Pershore, WR10 1PT - Monday to Friday 9-5pm
Evesham Community Contact Centre - Evesham Community Contact Centre, Evesham Library, Oat Street, Evesham, WR11 4PJ - Friday 9:30-3:30
Droitwich Contact Centre - Droitwich Spa Library, Victoria Square, Droitwich Spa, WR9 8DQ - Tuesday 9:30-3:30

Malvern Hills District Council

The Council House, Avenue Road, Malvern, WR14 3AF

Worcester City Council

Customer Service Centre, 89 High Street. Worcester WR1 2EY. Appointments can be booked by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

For residents suffering from extreme, short-term financial hardship we may be able to offer limited short-term help through our Exceptional Hardship Fund.

You can apply for this after you have received your bill by e-mailing This email address is being protected from spambots. You need JavaScript enabled to view it. or writing to Vic Allison, Chief Executive, Queen Elizabeth Drive, Pershore, WR10 1PT and providing a brief description of your short-term hardship. We may ask you to fill out a form and provide supporting evidence of your hardship.

If you have any questions or need guidance on anything related to Council Tax, see Contact us.

Housing Benefit
Read further information on our Benefits advice page
Read our summary of the pdf Council Tax Support scheme (1.26 MB)
Apply for a Second Adult Rebate (see Discounts and exemptions)