We regularly consult our customers to find out how satisfied they are with the level of service we provide and how we can improve.  We appreciate your comments and suggestions and if you have a complaint we welcome the opportunity to put things right.

What is a compliment?

If you have a very good service we would like to hear about it.

A compliment can be about a service, a department, or a member of staff.

What is a complaint?

We want to hear if:

  • There has been a service failure that we have not addressed
  • You have been treated unfairly or unprofessionally

Report a complaint or send a compliment

More information covering what is and what is not a complaint is available in our customer complaints compliments guide where you can access our online complaints form.

Further information can also be found in our document Whistleblowing Policy (46 KB) .

Alternatively, you can make your compliment or complaint in the following ways:

  • In person at our contact centres in Droitwich, Evesham, Pershore
  • By telephone on 01386 565420
  • By Letter to our main offices in Pershore

Please note that if you compliment or complaint relates to Worcester Regulatory Services.

Please see the pdf Worcestershire Regulatory Services complaints procedure (112 KB) .

If you are still unsatisfied after we have fully investigated your complaint you can refer it to the Local Government and Social Care Ombudsman.

LGO Annual Reports

Complaints against Members

If you want to complain about the conduct of a Member of Wychavon District Council or a Member of one of our Parish Councils or Town Councils, please complete the document Members Complaint Form (47 KB)  (please read the document Member Conduct Information (27 KB) before completing the form).

You must then submit this complaint form to:

Meesha Patel
Wychavon District Council
Civic Centre
Queen Elizabeth Drive
WR10 1PT