We regularly consult our customers to find out how satisfied they are with the level of service we provide and how we can improve. We appreciate your comments and suggestions and if you have a complaint we welcome the opportunity to put things right.
What is a compliment?
If you have a very good service we would like to hear about it.
A compliment can be about a service, a department, or a member of staff.
What is a complaint?
We want to hear if:
- There has been a service failure that we have not addressed
- You have been treated unfairly or unprofessionally
Further information can also be found in our Whistleblowing Policy.
Alternatively you can make your compliment or complaint
- In person at our contact centres in Droitwich, Evesham, Pershore
- By telephone on 01386 565420
- By Letter to our main offices in Pershore
Please note that if you compliment or complaint relates to Worcester Regulatory Services.
- Telephone 01527 881288
Please see the Worcestershire Regulatory Services complaints procedure.
If you are still unsatisfied after we have fully investigated your complaint you can refer it to the Local Government and Social Care Ombudsman.
Complaints against Members
If you want to complain about the conduct of a Member of Wychavon District Council or a Member of one of our Parish Councils or Town Councils, please complete the Members Complaint Form (please read the Member Conduct Information before completing the form).
You must then submit this complaint form to:
Wychavon District Council
Queen Elizabeth Drive