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Benefits and Council Tax

Change in circumstances

Reporting changes if you receive Housing Benefit or Council Tax Support

If you already receive Housing Benefit or Council Tax Support, it’s important to tell us of any changes to your circumstances right away. If you don’t tell us within one month this could result in a loss of benefits or an overpayment you will be required to pay back.

Changes you must tell us about

  • Income changes: If you or your partner start or stop working, or if there’s an increase or decrease in income.
  • Savings or capital: If your savings or capital change (e.g., savings accounts, investments, property). Please note, if your capital is more than £16,000, you will no longer qualify for Housing Benefit or Council Tax Support, unless you are receiving Guaranteed Pension Credit.
  • Benefits: If you or your partner start or stop receiving any benefits, such as Universal Credit, Pension Credit, Carers Allowance, Employment and Support Allowance or Disability Benefits.
  • People in your household: If someone moves in or out of your household, or if someone in your household passes away.
  • Child related changes: If a child leaves school, starts work or college, or if child benefit stops.
  • Living arrangements: If you move house or change your tenancy details.
  • Hospitalisation: If you or your partner go into hospital for more than four weeks.
  • Name changes: If you change your name.
  • Other significant changes: Any other changes in your circumstances that might affect your eligibility for benefits.

How to report a change in circumstances

  • To tell us that your income has changed, download and complete the pdf change of income form. (1.34 MB)
  • To tell us about a change of address, download and complete the pdf change of address form. (1.12 MB)
  • For any other changes, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with supporting evidence. This could include a breakdown of your rent increase (including service charges), your full Universal Credit award details, or bank statements. Remember to include your benefit claim number, name, and address so we can link it to your claim.
  • If you are unable to email us, you can send your change of circumstances in writing to South Worcestershire Revenues and Benefits Shared Services, PO Box 11, Pershore, WR10 1PU. Please remember to include your benefit claim number, name, and address.

Reporting changes if you are not in receipt of benefits

To inform us of a change of address or tenancy, complete one of our change of address forms.

Help Completing Forms

If you need help completing your forms or submitting evidence, visit our contact centres:

  • Pershore Civic Centre: Open Monday to Friday, 9 am to 5 pm. Book an appointment by calling 01386 565 492.
  • Evesham Community Contact Centre: Open Fridays, 9.30 am to 3.30 pm.
  • Droitwich Community Contact Centre: Open Tuesdays, 9:30 am - 3:30 pm.

If you need assistance outside of these hours, call 01386 565 000 to arrange an appointment.

For more information, contact our Revenues and Benefits Telephony team on 03004 560560.

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