Housing Benefit and Council Tax Support appeals

If you think that our decision about your Housing Benefit or Council Tax Support is wrong, you can ask us to explain the reasons for the decision, ask us to look at the decision again or appeal against the decision. 

The decision could be about:

  • the amount of benefit payable
  • the rent eligible for the benefit
  • the calculation of a claimants income
  • the calculation and recovery of an overpayment
  • council tax banding

Housing Benefit appeals

1. If you are not happy with the decision and would like us to look at it again, then you must appeal in writing within one month of the date of the decision letter (not the date you contact the office). 

Contact us:
Email: benefits@southworcestershirerevenues.gov.uk
Post: Revenues and Benefits, PO Box 11, Pershore, WR10 1PU

2. If you disagree with the reply, you have the right to appeal again or request a revision of our decision. You have one month from the date of the decision to write and ask us to look at it again.

3. If we have explained our decision and you still think it is wrong, you can appeal against it. Your request in writing must be sent back to us within one month of the date of the decision letter.

4. If we agree that the original decision is wrong we will send you a new decision and your appeal will stop. If we do not change the decision, your appeal will be sent to the Appeals Service. An independent Appeal Tribunal, made up of experts appointed by the Appeals Service will look at the appeal.

If you feel that the Appeal Tribunal's decision is wrong in law you can seek to leave to appeal to the Social Security Commissioners.

Council Tax Support appeals

1. If you want us to look at the decision again, you must do it in writing within one month of the date of the decision letter, (not the date you contact the office).

Contact us:
Email: benefits@southworcestershirerevenues.gov.uk
Post: Revenues and Benefits, PO Box 11, Pershore, WR10 1PU

2. If you are not happy after our reply, you can appeal, of which there is no time limit. If you are still not happy with the outcome, you can appeal to the Valuation Tribunal.

Some decisions, mainly administrative decisions, do not carry a right of appeal. We will tell you if what you are disputing does not carry the right of appeal.

If you have any further questions regarding appeals please contact us.