Benefits and Council Tax contacts
For enquiries about your Council Tax bill, Business Rates, Housing Benefit or Council Tax Support.
Please ensure that you provide your full name, address and reference number (if you have one) to enable us to respond to your query. We’ll be unable to trace your account without these details.
Council Tax
Telephone: 03004 560 560
Business Rates
Telephone: 03004 560 560
Housing Benefit or Council Tax Support
Telephone: 03004 560 560
Please note: calls may be recorded for training and monitoring purposes.
Our service hours have changed.
Our telephone lines will be open from 9am to 1.30pm Monday to Friday.
From 1.30pm to 5pm our Agents will be available to speak with you using our Live Chat service via the Chat with Us button below.
Alternatively you can book a 20 minute telephone appointment with an Agent between 2pm and 5pm Monday to Friday.
To book an appointment to speak to an advisor, click on the link:
Our face-to-face Customer Service Centres will remain open as normal.
Postal address
Revenues and Benefits, PO Box 11, Pershore, WR10 1PU
Pershore Civic Centre
Opening hours
-
Monday - Friday: 9.00am - 5.00pm
-
Saturday and Sunday: Closed
- Appointments are available to book on 01386 565492
-
The Council operates a smoke free site at the Civic Centre. No smoking is permitted inside the building or in the immediate vicinity.
Address
Pershore One Stop Shop
Civic Centre
Queen Elizabeth Drive
Pershore
WR10 1PT
Telephone
Maps and directions
-
Nearest car parks:
- Civic Centre Car Park (Long & Short Stay)
-
If all these spaces are full please use the Abbey Park Car Park (Long Stay). We also have at the front of the building a 20 minutes max. car park which is free to use.
-
Nearest bus stop - Pershore, Broad Street - 0.4 miles
-
Nearest train station - Station Road, Pinvin, Pershore - 1.2 miles
- nationalrail.co.uk
Droitwich Contact Centre
Opening hours
-
Tuesday: 9:30am - 3:30pm
-
If you would like to see us in Droitwich or Evesham outside of these hours, we may be able to book you an appointment. Please call 01386 565000 and hold for the operator.
-
The Council operates a smoke free site at Droitwich Spa Library. No smoking is permitted inside the building or in the immediate vicinity.
Address
Droitwich Spa Community Contact Centre
Droitwich Spa Library
Victoria Square
Droitwich Spa
WR9 8DQ
Telephone
Maps and directions
-
Nearest car parks:
- High Street (Short Stay)
- Lido Park (Long Stay)
-
Nearest train station - Union Lane, Droitwich
- nationalrail.co.uk
- Location map of the Droitwich Community Contact Centre
Evesham Contact Centre
Opening hours
-
Friday: 9:30am - 3:30pm
-
If you would like to see us in Droitwich or Evesham outside of these hours, we may be able to book you an appointment. Please call 01386 565000 and hold for the operator.
-
The Council operates a smoke free site at Evesham Community Contact Centre. No smoking is permitted inside the building or in the immediate vicinity.
Address
Evesham Community Contact Centre
Evesham Library,
Oat Street,
Evesham
WR11 4PJ
Telephone
Maps and directions
-
Nearest car parks:
- Merstow Green (Short Stay)
- Old Brewery (Long Stay)
-
Nearest bus stop - Evesham, Bus Station - 0.3 miles
-
Nearest train station - High Street, Evesham - 0.6 miles
- nationalrail.co.uk
- Location map of the Evesham Community Contact Centre
Open Portal account
Our Open Portal gives you instant online access to manage and view your:
- Council Tax account
- Business Rate account
- Housing Benefit or Council Tax Support claim
- Tenants Housing Benefit claims
Sign into your Open Portal (Self Service) account
Using Open Portal can save you time, effort and money. There is no need for you to visit us, ring us or write to us - you can view and manage your account or claim online at a time that suits you.
