Benefits and Council Tax contacts

For enquiries about your Council Tax bill, Business Rates, Housing Benefit or Council Tax Support.

Please ensure that you provide your full name, address and reference number (if you have one) to enable us to respond to your query. We’ll be unable to trace your account without these details.

Council Tax
Telephone: 03004 560 560
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Business Rates
Telephone: 03004 560 560
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Housing Benefit or Council Tax Support
Telephone: 03004 560 560
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Monday - Friday 9am - 5pm.

Please note: calls may be recorded for training and monitoring purposes.

Postal address

Revenues and Benefits, PO Box 11, Pershore, WR10 1PU

• Pershore Civic Centre
• Droitwich Contact Centre
• Evesham Contact Centre

Pershore Civic Centre

Opening hours

• Monday - Friday: 9.00am - 5.00pm
• Saturday and Sunday: Closed
• Appointments are available to book on 01386 565492
• The Council operates a smoke free site at the Civic Centre. No smoking is permitted inside the building or in the immediate vicinity.

Address

Telephone

• 01386 565000
• After 5pm 01527 912966 (Emergencies only)

Email

Maps and directions

• Nearest car parks:
• Civic Centre Car Park (Long & Short Stay)
• If all these spaces are full please use the Abbey Park Car Park (Long Stay). We also have at the front of the building a 20 minutes max. car park which is free to use.
• Nearest bus stop - Pershore, Broad Street - 0.4 miles
• Nearest train station - Station Road, Pinvin, Pershore - 1.2 miles
• nationalrail.co.uk
• pdf Location map of Civic Centre (118 KB)

Droitwich Contact Centre

Opening hours

• Tuesday: 9:30am - 3:30pm
• If you would like to see us in Droitwich or Evesham outside of these hours, we may be able to book you an appointment. Please call 01386 565000 and hold for the operator.
• The Council operates a smoke free site at Droitwich Spa Library. No smoking is permitted inside the building or in the immediate vicinity.

Address

Telephone

• 01386 565000
• After 5pm 01527 912966 (Emergencies only)

Email

Maps and directions

• Nearest car parks:
• High Street (Short Stay)
• Lido Park (Long Stay)
• Nearest train station - Union Lane, Droitwich
• nationalrail.co.uk
• Location map of the Droitwich Community Contact Centre

Evesham Contact Centre

Opening hours

• Friday: 9:30am - 3:30pm
• If you would like to see us in Droitwich or Evesham outside of these hours, we may be able to book you an appointment. Please call 01386 565000 and hold for the operator.
• The Council operates a smoke free site at Evesham Community Contact Centre. No smoking is permitted inside the building or in the immediate vicinity.

Address

Telephone

• 01386 565000
• After 5pm 01527 912966 (Emergencies only)

Email

Maps and directions

• Nearest car parks:
• Merstow Green (Short Stay)
• Old Brewery (Long Stay)
• Nearest bus stop - Evesham, Bus Station - 0.3 miles
• Nearest train station - High Street, Evesham - 0.6 miles
• nationalrail.co.uk
• Location map of the Evesham Community Contact Centre

Open Portal account

Our Open Portal gives you instant online access to manage and view your:

• Council Tax account
• Business Rate account
• Housing Benefit or Council Tax Support claim
• Tenants Housing Benefit claims

Sign into your Open Portal (Self Service) account

Using Open Portal can save you time, effort and money. There is no need for you to visit us, ring us or write to us - you can view and manage your account or claim online at a time that suits you.

Find out more information about Open Portal (Self Service).