Web Site Privacy Policy

Wychavon District Council will endeavour to safeguard the privacy of its website visitors. This document explains the Council's website data processing practice.

 

What information do we collect?

We will collect personal details appropriate to the service you require. In some areas, this may simply mean registering your name, address and email details. Other on-line forms will require more information.

 

What do we use personal information for?

There are various reasons that we need to collect personal data. For example, we may need your contact details for correspondence purposes. Similarly, we may need information because of legal requirements. Subject to your agreement, we may contact you to let you know about new online services, or get your feedback on how we're performing. In any event, we will only ever ask for information that is absolutely necessary and does not constitute an invasion of privacy.

 

Allowing your details to be used across other council services

We're in the process of transforming our services in line with the Council's Vision. This is part of our commitment to improve the quality of people's experience when they contact us.

We all get frustrated on occasion when we have to repeat the same basic information over and over again. Because of this, we're focusing on making it easy for people to do business with us, whenever and however they choose, all through a single point of contact known as the Worcestershire Hub.

By allowing your details to be used across other council services, you are allowing us to re-use information to minimise the time taken when you contact us in the future.

 

Email Messages

We are keen to ensure that we are providing our citizens with services that they need. Consequently, you may receive occasional e-mail messages from us on matters that we consider may be of interest to you, if you have provided your email address to us for this purpose.

We also provide an email alerts service which you will be given the option of signing up to when you contact us through the Customer Contact Centre or using our online services.


Your details are kept in a secure server, separate from other council systems, and are only used for the purpose of providing you with the information you have requested to receive.


We will not share this information with third parties or sell your data to outside companies. You can opt out of the service at any time by clicking the unsubscribe link contained within any of the emails you receive from the alerts service.

 

Information to improve our site

We collect web statistics automatically about your visit to our site based on your IP address. This information is used to help us track what people are doing on the site so that we can improve it. We don't use this information to identify you as an individual and you will remain anonymous, unless you're asked to identify yourself by completing a form or an online transaction.

 

Cookies

When someone visits our website we log information and details of visitor behaviour patterns.

We do this to find out things such as the number of visitors to the various parts of the site, but: 

  • We collect this information in a way which does not identify anyone.
  • We do not make any attempt to find out the identities of those visiting our website.
  • We will not associate any data gathered from this site with any personally identifying information from any source.

If we do want to collect personally identifiable information through our website (in a form, for example), we will be up front about this.

We will make it clear when we collect personal information and will explain what we intend to do with it.

Cookies and the law

The EU law states that we must:

  • Tell you that the cookies are there
  • Explain to you what the cookies do
  • Obtain your consent to store a cookie on your device

You can find more information about cookies and the law on these websites:

 

Most web browsers allow some control of most cookies through the browser settings.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

 

Use of cookies by the council

You may delete and block all cookies from this site, the following table shows you which cookies we currently use.

Other cookies may be set when you visit the Worcestershire County Council website from the links in our site (to pages such as job listings).

Cookies used by our website:

 

Cookie Name Purpose More Information
Google Analytics

_utma

_utmb

_utmc

_utmz

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitor have come to the site from and the pages they visited. An overview of privacy at Google
Search Functionality

terms

terms2

These cookies are used as part of the search engine built into the website and are required to use the search facilities. They are also used to log the terms being searched so that results can be optimised.   
General

COOKIE_SUPPORT

GUEST_LANGUAGE_ID

JSESSIONID

These cookies are created by default and are not required to use the site. They simply establish the language your browser is using and whether this supports the use of cookies.